We are happy to consider comments and suggestions from our patients. Please complete our online Feedback form or present your views in writing at reception.

Complaints

Wensum Valley Medical Practice aims to give a friendly and professional service to all of our patients. However, if you have any concerns about any aspect of our service, please let us know by either calling and asking to speak to the Practice Manager or by writing to the Practice Manager.

• In person – Complaint forms and leaflets are available to pick up in the waiting room.
• By Email – Email the Practice Manager via wensum.valley@nhs.net

Taking It Further

In the majority of cases, concerns can be resolved quite easily. However, if you remain dissatisfied with the outcome you have the right to approach the Health Service Ombudsman.

The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Telephone: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

NHS England also operates a Patient Advice and Liaison Service (PALS) which can often help to resolve any problems before they become formal complaints. If you would like to speak to PALS, please call 0300 311 22 33.