Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

  • phone us on 01603 250 660, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday during opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. We may also use this information to signpost you to other services or providers where appropriate.

Routine appointments

To request a routine appointment (available up to 6 weeks in advance):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. We may also use this information to signpost you to other services or providers where appropriate.

Your appointment

GP’s & Nurse Practitioner’s have 15 minute appointments.

The nursing team appointments differ significantly depending on the reason for the appointment.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Appointments by phone or video call can be more flexible and suited to your preferences.

You may be signposted to alternative partner services that may be best placed to help you.

MSK Physio
Optician
Living Well Practitioner
Dentist
Wellbeing Service
Pharmacy
Walk in Centre
Improved Access Service

Cancelling or changing an appointment

It is very important that you cancel your appointment in good time so that we can offer the appointment to someone else who needs it. On a typical month we lose 65 hours of appointment time due to patient DNA’s (Did Not Attend); that’s 260 appointments that could have been offered to someone else.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits should only be requested if you are housebound or too ill to get to the surgery yourself or for someone to bring you.

If you can get to the surgery please do so. GPs have more access to diagnostic equipment in the surgery and if patients come to the surgery it is a more efficient use of time allowing us to see and treat more patients.

One home visit is equivalent to 4 patients seen in surgery.

Home visits are allocated before 10.30am, so please telephone to request your home visit early in the day. All visit requests will be triaged by the duty doctor.

We use an external home visit service who work in partnership with the practice.