Prescriptions

Ordering repeat prescriptions

To make on Online Prescription Request:

You can order your repeat prescription up to 7 days before it is due.

You can also order repeat prescriptions by:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

• bring the paper form to the surgery, Monday to Friday from 8.30am to 6pm

• Use our automated telephone ordering service: 01603 250660

Patients will need a pin number to use this service which our reception team can provide.

We do not take repeat prescription requests over email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 4 working days after you have ordered it.

• We require 48 hours to process a prescription request; the pharmacy require a further 48 hours.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Local Pharmacies

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our prescription clerk between 10am and 1pm on 01603 250 660 (select the prescription query option)

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to a pharmacy. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

The Pharmacy First Service can deal with the following conditions, including issuing a prescription if necessary:

• Sinusitis
• Sore throat
• Earache
• Infected insect bite
• Impetigo
• Shingles
• Uncomplicated urinary tract infections in women