Wensum Valley Medical Practice

46 Earlham Centre West, Norwich, NR5 8AD Sorry, we're closed

Adelaide Street, Norwich, Norfolk, NR2 4JL (Sat nav - NR2 4JJ) Sorry, we're closed

Bates Green, Norwich, Norfolk, NR5 8YT Sorry, we're closed

NHS

Appointments & General Enquiries for all sites: 01603 250660

Patient Info

Research

We are involved in research. This means that we use medical data to aid research into clinical conditions. The research is anonymous and does not reveal personal information about patients. However, if you do not wish your medical data to be used in research for the benefit of others please inform the Practice Manager.

Confidentiality

All members of the Medical Practice team are subject to a strict policy of patient confidentiality. You should, therefore, feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released without your consent.

Right to be Accompanied

All patients have the right to be accompanied at appointments by a carer, advocate or assistant. Please let reception know your requirements when you book your appointment.

Patient Feedback

We aim to make your visit to the surgery as helpful to you as possible. If you have any complaints, suggestions or comments on the services we provide please pass them to the Practice Manager. We welcome feedback from our patients and treat all concerns seriously.

Patient Group

We seek the views of our patients on a regular basis on issues such as: Premises; Development of Services; Health Promotion; Patient Communication. It is entirely voluntary.  If you are interested in being a member of the patient participation group, please contact Julie Spurgeon on 01603 250660.

Complaints Procedure

Complaints Form

Zero Tolerance

Zero Tolerance Patient Information

Patient Participation Group

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

West Earlham

  • Monday
    8.00am-6.00pm
  • Tuesday
    8.00am-6.00pm
  • Wednesday
    8.00am-6.00pm
  • Thursday
    8.00am-6.00pm
  • Friday
    8.00am-6.00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Adelaide Street

  • Monday
    9.00am-5.00pm
  • Tuesday
    9.00am-5.00pm
  • Wednesday
    9.00am-5.00pm
  • Thursday
    9.00am-5.00pm
  • Friday
    9.00am-5.00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Bates Green Centre

  • Monday
    Please call
  • Tuesday
    Please call
  • Wednesday
    Please call
  • Thursday
    Please call
  • Friday
    Please call
  • Saturday
    CLOSED
  • Sunday
    CLOSED