Wensum Valley Medical Practice
46 Earlham Centre West, Norwich, NR5 8AD We're open
Adelaide Street, Norwich, Norfolk, NR2 4JL Sorry, we're closed
Bates Green, Norwich, Norfolk, NR5 8YT We're open
Appointments & General Enquiries for all sites: 01603 250660
Prescriptions for all sites: 01603 767745
1.0 Our core beliefs regarding User Privacy and Data Protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant Legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this sites are likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
3.0 Personal Information that this website collects and why we collect it
This websites collect and use personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using the site, to better understand how they find and use the web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies the user to us. GA also records the computer’s IP address which could be used to personally identify the user but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies in the internet browser will stop GA from tracking any part of the visit to pages within the websites.
3.2 Contact forms and email links
Personal data submitted via a contact form or email link is emailed to the Practice but is not held anywhere in Content Management System database or on the server that this website is hosted upon. As this website is protected by SSL (shown by the green padlock in the address bar), the form submission is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. This data is simply used to identify the sender of the respective enquiry and to allow the Practice to reply to the sender if required.
4.0 How we store your personal information
None of the submitted personal information is stored on the websites server as of 20th May 2018.
5.0 About this website’s server
This website is provided by SurgeryWeb and hosted by TMZVPS within a UK data centre located in Maidstone.
Some of the data centre’s more notable security features are as follows:
- Security: on-site officers, CCTV, key card controls
- Pre-action fire suppression systems
- 24-hour data center monitoring
- 24-hour Operations Support Center
- Diesel Generators
Full details of TMZVPS’s data centre can be found here.
All traffic (transferral of files) between our website and your browser is encrypted and delivered over HTTPS.
6.0 Our Third Party Data Processors
We use third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. These third parties are based in the USA and are EU-U.S Privacy Shield compliant.
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller
The data controller of this website is:
9.0 Data Protection Officer
10.1 Change log
Patient Participation Group
Friends & Family Test
Bates Green Centre